Adele Guzman
Ux Designer - Innovation Specialist @Booking.com
Signup · Get unlimited contacts
WORK HISTORY
Ux Designer - Innovation Specialist @Booking.com
Manchester, GB
Working within the Innovation Lab to support pilots, experiments, and early-stage initiatives aimed at improving customer, agent, and operational experiences across Customer Service. • Working independently and collaboratively to deliver small to medium-scale innovation initiatives, supporting trials, testing, observation, and validation. • Applying Service design principles to help frame problems, explore solutions, and improve internal tools, processes, and colleague journeys. • Conducting qualitative and quantitative analysis of internal data, customer transcripts, and agent feedback to identify friction points and improvement opportunities. • Supporting the design, execution, and evaluation of pilots, including defining objectives, success measures, and documenting outcomes for decision-making. • Facilitating ideation, feedback, and working sessions with CS teams and stakeholders to generate ideas and validate assumptions. • Collaborating closely with Product, Engineering, OpEx, AI, and Innovation stakeholders to ensure feasibility, alignment, and scalability of proposed solutions. • Translating insights into clear problem statements, recommendations, and next steps, using structured documentation and data-driven storytelling. • Contributing to testing and validation activities, ensuring solutions meet business needs, usability standards, and compliance requirements. • Supporting continuous improvement by sharing learnings, patterns, and best practices across initiatives. • Managing own workload and priorities in a fast-changing environment, adapting quickly to changes in scope, timelines, and priorities.Bringing a UX design background into innovation initiatives to ensure solutions are user-centred, practical, and scalable.
EDUCATION
UX Design Institute
User Interface Design
UX Design Institute
User Experience Design
Politecnica of Seville
Chemistry, Chemistry
UX Design Institute
Software and Coding Fundamentals for UX, Computer Software Engineering
ABOUT ADELE GUZMAN
Hello from the other side! I\'m a UX Designer, and my work is driven by a deep-seated passion for crafting intuitive and delightful digital experiences. My journey in UX design is not just a job, it\'s a calling rooted in empathy, an unwavering commitment to user-centricity, and a keen desire to solve real-world problems through innovative design solutions.Starting my career with challenges, internal and freelance projects, I have honed my skills in understanding user needs and translating them into functional and aesthetically pleasing digital products. While I may not have traditional metrics to showcase, my contributions have significantly improved internal processes, enhanced user engagement, and streamlined information architecture for complex systems.I thrive in environments that value empathy, collaboration, and innovation. Having contributed to companies like Booking.com on internal UX projects, I\'m drawn to opportunities that challenge me to push the boundaries of what\'s possible in creating user-friendly experiences. I aim to continue growing as a UX Designer, where my problem-solving skills can come to the fore, significantly impacting user satisfaction and business success.I believe that great design is not just about the aesthetic but about creating a seamless user experience that makes technology accessible and enjoyable for all. I\'m eager to connect and explore how we can collaborate on crafting exceptional digital experiences that put users first. Let\'s embark on this journey together.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.