Adele Farrar

Transformation Senior Lead (People Tech) @Yorkshire Water

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Transformation Senior Lead (People Tech) @Yorkshire Water

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EDUCATION

2014 — 2014

MB Advanced Type indicator certification

, Advanced Myers Briggs

2023 — 2024

Online Learning Centre - OLC

NVQ L7, executive leadership

2001 — 2002

Dewsbury College

Hispanic and Latin American Languages, Literatures, and Linguistics, General

2013 — 2013

Onlineacademy

Lean Six Sigma

2015 — 2015

Saïd Business School, University of Oxford

MAP Senior Leadership Programme, Senior Leadership

SKILLS

RestructuringBudgetsRecruitment and Assessment of StaffCulture ChangeSalesHR PoliciesKnowledge of Fsa GuidelinesWorkforce ManagementB2b ServicesManaging BudgetsRedeployment of Large TeamsTeam BuildingManagementBusiness TransformationSales OperationsCustomer RetentionCustomer ServiceCustomer Experience ImprovementTeam ManagementB2bOutsourcingService DeliveryChange ManagementRecruitingCoachingContact CentersProcess ImprovementManaging Large Teams 300+Net Promoter ScoreClient Relationship BuildingLeadershipInbound MarketingCall CentersPeople ManagementExcellent Knowledge of Financial Services IndustryResponsible for Office and Field Based StaffInsuranceOperations ManagementCustomer ExperienceContract Negotiation

ABOUT ADELE FARRAR

A culture and transformation leader with over 30 years of experience in operational leadership, process improvement, and performance delivery through people. I help organisations achieve their strategic goals and commercial objectives by applying lean six sigma principles and best practices across multiple sectors, including financial services, logistics, healthcare, and public sector.I have many years experience in Operational leadership, Director and Head of roles working directly for the MD, CEO or COO. Recently, I supported Operational HR transformation as the interim HRD and programme lead supporting selection and migration of a new HRIS along with integration of HR functions and systems. Previously I have designed, led and implemented new organisational structures and negotiated with trade unions.I am currently the company director at Boudouko Consulting Ltd, a consultancy firm that provides interim management to clients facing operational and cultural challenges. I am passionate about creating and embedding a culture of excellence, innovation, and collaboration, and empowering teams to overcome challenges and deliver measurable outcomes.

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Adele Farrar — Transformation Senior Lead (People Tech) at Yorkshire Water in Leeds, GB | Unifers