Adele Angela Johnson
Seasoned Customer Success Manager | Expertise in Client Relationship Management, Risk Mitigation, Strategic Planning, Escalation Resolution, and SLA Compliance
- Role
- Account Manager at Magnit Global
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Adele Angela Johnson
A results-driven Customer Success Manager with 15+ years of proven expertise in fostering…
Experience
Account Manager
Jun 2022 — Present · Bengaluru, IN
Managed client acquisition and onboarding, ensuring seamless transitions and long-term relationship building.Oversaw new and existing RFPs, aligning client goals with organizational objectives.Maintained accurate activity records using Salesforce CRM for data-driven decisions.Presented QBRs to clients, consistently achieving over $50k in annual revenue targets.Managed escalations and ensured prompt resolution to enhance customer satisfaction.Conducted trend analyses during monthly reviews to optimize account performance.Partnered with C-level executives to develop and implement growth strategies.Identified opportunities for service expansion to maximize client experience.Trained new account managers, ensuring effective role integration.Resolved technical issues to maintain operational efficiency and client trust.
Education
Himalaya Educational Institute of Management & Technology
Bachelor of Business Administration - BBA
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