Adelajda Tego

About Adelajda Tego

Head operational leader with 23 plus years of healthcare practice management, contact center & customer/patient service experience within health care operation. Extensive knowledge of end-to-end health plan operations focusing on member & provider experience. A collaborative leader/mentor whose strengths include coaching and developing staff & effective team building. Proven ability to facilitate growth and development that aligns with organization mission and vision. Expert capabilities in process improvement initiatives for efficiency and continuous quality assurance. Effective communicator, able to build solid relationships with stakeholders and mutual consensus across multiple organizational levels.

Experience

1. Chief Operating Officer

   Codman Square Health Center

   Mar 2025 — Present

   Support the development of a culture of exemplary customer service for Health Center patients, staff, and partnerships.Oversee the daily operations of the health center, ensuring high-quality patient care.Foster a positive and collaborative work environment by leading, mentoring, and developing staff.Prioritize health equity when developing and implementing operational strategies.Provide effective communication of Health Center vision, goals, and procedures to assigned personnel.Build and maintain relationships with community partners and stakeholders.Develop and implement contingency plans for emergencies and unforeseen events.Oversee vendor contracts and ensure compliance and fiscal management.Represent the Health Center at internal and external meetings.Collaborate with the CFO to develop and maintain operational budgets.Monitor budget performance and develop strategies for improvement.Ensure adherence to regulations and best practices in healthcare operations.

Education

• University of Rhode Island

  Leadership Development, Organizational Leadership

• Nichols College

  Bachelor of Science Business Administration (B.B.A.), Business Administration and Management, General

• Quinsigamond Community College

  Associate of Science (A.S.), Business Administration and Management, General

  2002 — 2004

• Reliant Medical Group

  Development Leadership Academy, Organizational Leadership

  2016 — 2017

• Assumption University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2015 — 2016

• Liberty University

  Doctor's Degree, Health/Health Care Administration/Management