Adélaïde Soldevilla
Customer Success Manager @Seif - Zendesk Premier Partner
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WORK HISTORY
Customer Success Manager @Seif - Zendesk Premier Partner
Nantes, FR
Accompagnement des clients sur du long terme, souhaitant améliorer leurs performances Zendesk : • Administration de Zendesk Support et Guide : gestion des users et leur authentification(via SSO, via compte ZD), gestion et synchronisation des données (import manuel, via API, provisioning via Azure), aide à la configuration des domaines (mappage d\'hôte, DNS), routage des demandes clients selon le canal/groupe d\'agents, refonte des workflows, personnalisation des notifications (selon le canal/marque), centralisation des canaux de communication • Connection de Zendesk à des outils tierces : Magento, Salesforce, Aircall, Shipup etc. • Formation à Zendesk (support, guide, talk, chat, explore)
EDUCATION
ESCAET
MBA International Travel Management, Travel Management
UFR ESTHUA Tourisme et Culture
Licence, Tourism
ABOUT ADÉLAÏDE SOLDEVILLA
Adventurous by nature and adoring new challenges, I went to Peru for 5 years to set up customer service for our start-up misterb & b in which I worked for 7 years. From the creation of the branch (administrative level), to the management of human resources (staff, disputes.) I also \"kept my cap\" of Customer Service Manager by creating the service from scratch and managing the french team distantly. In 5 years, our team has reached nearly 30 employees in Peru. The current health crisis finally made me return to France with my family. In view of the success of the outsourcing of our customer service in Peru, I wanted to offer this experience to any company (especially start-up) with a need for internationalization at lower costs. With several partners, we have recently chosen to create OCC247, specializing in all themes related to customer service (implementation of tools such as Zendesk, customer care consulting, hiring of multi-lingual agents in Peru, etc.).
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