Adejoh Ogbe
Salesforce Administrator Consultant @Mindtree
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WORK HISTORY
Salesforce Administrator Consultant @Mindtree
MN, US
Responsible for day-to-day Salesforce administration. Including but not limited to, maintenance of users, custom fields, data flow management, and flow automations.· Provided end-user support for internal case management and case triage.· Developed and implemented efficient monitoring and evaluation data collection and management systems for various stages of project work plan which contributed to 100% recovery success.· Created various reports (summary, matrix and joined reports) and dashboards to assist managers better utilize and make sense of their data· Conducted trainings and developed resources for on-going support and promotion of best practices.· Performed data entry and maintenance of customer and prospect data in Salesforce.· Executed scheduled monitoring activities and ensured proper checks to promote data quality and system processes aligned with user workflows.· Assisted in testing and maintaining third-party tools and integrations and developed M&E work plan.· Managed cases and responsive to the company’s ticketing system (Jira), utilizing Service cloud.· Conducted interviews with end-users to understand and identify areas for system improvements, as well as, areas where documentation or training can be improved.· Assisted in coordinating project planning and prioritization, increasing transparencies and communication.· Performed data uploads and changes, improved Salesforce data quality, implemented rules and automation.· Managed Salesforce user profiles, roles, permissions set, generating security tokens, public groups, implemented role hierarchies, and validation rules
EDUCATION
Kogi State University, Nigeria
Bachelor of Business Administration - BBA
University of Northern Iowa
Masters of Science
Trailhead by Salesforce
Ranger Rank (100+ Badges + Over 50
SKILLS
ABOUT ADEJOH OGBE
With 7+ years of experience overseeing partners and stakeholders with a foundation in Mapping, Navigation, and Production Industries as an Analyst and Administrator. • Experienced with dynamic groups and high-speed groups on specialized and non-specialized projects across numerous fields with differentiated experience utilizing custom and off-the-rack solutions and cloud-based tools. • Chipped away at various projects utilizing techniques centered around Agile and scrum strategies. • Solid involvement in dealing with all specialized documentations for cross-functional communication and appropriately engaging all HR required from one finish to another.• Experienced working on projects from one end to another and partial implementations with Pardot, CPQ, Marketing cloud, Sales cloud and Service cloud.• A highly experienced, self-motivated, and proactive certified Scrum Master who has coached teams for more than 2 years using Agile (Scrum, SAFe, DSDM and Kanban) best practices • Proficient in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment, and Maintenance.• Experience in Administration, Configuration, Implementation and Support of Salesforce, HubSpot and Microsoft Dynamics 365 CRM applications.SKILLS, SOFTWARES & STRATEGIESSalesforce Architecture • Dynamics 365 Architecture, • Agile (Scrum, SAFe), V-Model, Waterfall, Kanban • ArcGIS/QGIS/Spatial Analysis • Coaching • Team Building • Process Improvement • Project Management • User Story Management • Six Sigma • Customer Interaction • Leadership • Jira • AzureDevOps, • Microsoft Projects • Google Earth • CPQ - Cost Price Quote • Pardot • Service Cloud • Sales Cloud • Process Automation Specialist • User Authentication • Data Migration • CI/CD Deployment • Design Thinking • User Experience Design / Analysis, User Interface Design / Analysis, Mobile Design • Process Mapping, Wireframe • HTML • JavaScript • MySQL • APEX • Visualforce Pages • SOSL • SQL • Data Loader • Quantitative Data Analysis • Stakeholder Management • Agile Web Development Management • SWOT Analysis • Product Backlog • KPI Reports • Design Sprints, Sandbox Strategy
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