Adegoke Majonagbe
M365 Support Engineer @ Intapp | Boomi Associate Integration Developer | Microsoft 365 Admin | PowerApps & Automate | SharePoint | Certified Trainer | Azure.
- Role
- M365 Technical Support Engineer at Intapp
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Adegoke Majonagbe
Detail-oriented and award-winning Microsoft O365 Admin, SharePoint Developer/Admin, Trainer, Analyst, and IT professional with 9+ years of experience leveraging strong technical skills to provide efficient support to ensure seamless end-user experiences and high customer satisfaction. Certified Microsoft Trainer adept at providing Microsoft user training and implementing technologies to automate and optimize business operations. Dedicated to enhancing customer experiences and satisfaction by leveraging strong product knowledge to address concerns and deliver quality service. I have trained over 500 global delegates on Microsoft technologies, helping organizations move to the cloud and leverage its benefits.I am also a DevOps & Cloud Engineer with over 2.5 years of experience in developing and maintaining cloud-based infrastructure and applications, using tools such as Docker, Kubernetes, and AWS/Azure/Google. I work for a cloud-based software company that provides innovative solutions for various industries and sectors. My role involves ensuring the reliability, performance, and security of our systems and services, using observability, monitoring, alerting, continuous integration, and deployment. I also lead and contribute to the development and usage of deployment and task automation, using scripting languages and frameworks.
Experience
M365 Technical Support Engineer
May 2024 — Present · Charlotte, NC, US
Addressed client and user issues related to products, ensuring prompt and effective resolutions.• Facilitated seamless integration and deployment of products with Microsoft 365 solutions.• Engaged with clients and users via email, phone, and chat, maintaining clear and professional communication.• Diagnosed and resolved technical problems by analyzing logs and data through developer tools.• Enhanced the knowledge base to support team members in resolving future issues efficiently.• Collaborated with colleagues and cross-functional teams to effectively handle client requests.• Provided product feedback to developers to refine and enhance features before release.• Delivered training sessions and guidance to clients on Microsoft 365 and related products.• Addressed provisioning and integration issues using Boomi.• Demonstrated commitment to excellence by exceeding expectations when necessary.
Education
Lagos State University
Bachelor of Science - BS, Computer Science
2005 — 2010
University of Plymouth
Master's degree, Cybersecurity
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