Babatunde Adegbindin

Customer Insights Analyst @SUEZ

Luton, GB

Analysing customer account activity and usage behavior to identify patterns, support service improvements, and flag anomalies impacting satisfaction delivery.Managing customer transactions and service interactions daily with relevant stakeholders, including management and building a communication plan to ensure, seamless engagements and service continuity.Triaging and escalating customer disputes through internal systems, such as Salesforce, Clear.Net. Platform, Cisco Jabber, Ms Office suites; using them to collaborate with relevant departments to drive resolutions with speed and accuracy.Monitoring internal resolution times for customer disputes to ensure service standards are met and aligned with company values.Constantly reviewing processes to map \'\'As Is\'\' and \'\'To Be\'\' to enable identification of service disruption and proffer scalable relevant solutions.

Eagle Toastmasters Club

Distinguished Toastmaster, communication and leadership

Service Quality Institute USA

Certified customer service professional, Customer Service Support/Call Center/Teleservice Operation

Unicaf University

Master of Business Administration - MBA, Business Administration and Management, General

YABA COLLEGE OF TECHNOLOGY YABA LAGOS

HND, Computer Science

University of Bedfordshire

Master of Science - MS, Project Management