Adegbe Mobolaji

Customer Service Assistant @Vita Student

Cardiff, GB

Provide excellent customer service to Vita Student residents, addressing inquiries, issues, and requests in a prompt and professional manner- Communicate with residents through various channels such as phone, email, and in-person interactions, ensuring a positive and helpful experience- Assist residents with move-in and move-out processes, resolving concerns related to accommodations and facilities- Manage resident databases, ensuring accurate and up-to-date information for effective communication and record-keeping- Collaborate with maintenance and housekeeping teams to address residents\' concerns promptly and ensure a comfortable living environment- Handle billing and payment inquiries, providing clear explanations of charges and assisting residents with payment processes- Organize and participate in resident events and activities, fostering a sense of community and enhancing the overall living experience- Monitor and address security concerns, ensuring the safety and well-being of residents within the Vita Student properties- Document and report resident feedback and suggestions to management, contributing to continuous improvement efforts- Stay updated on Vita Student policies, procedures, and offerings to provide accurate and helpful information to residents.

Cardiff Metropolitan University

Master's degree

Bells University Of Technology

Bachelor's degree