Adeel Mazhar

Technical Product Support Specialist @Senstar

Create cases for technical support issues requested by phone, email and web -Diagnose, troubleshoot and resolve technical issues for all Senstar products -Responsible for first and second line support of the Symphony Video Management Systems and Analytics suite of products -Setting up testing environments, thorough documenting all interactions using the Senstar case management system -Reproducing software defects and document them in details, Reporting feature requests as given by customers -Managing customer relationships by providing timely, knowledgeable and professional customer service -Contributing technical content to Senstar Knowledgebase, Providing assistance to internal groups with technical product questions