Adeeba Akhtar

Transformation Program Manager @TalkTalk Business

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Transformation Program Manager @TalkTalk Business

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Salford, GB

Leading a large-scale transformation programme supporting the demerger of TalkTalk, TalkTalk Business and PXC. Compressing a 3-year roadmap into 12 months. Accountable for end-to-end delivery of a new Salesforce CRM, full data migration and the Aria billing platform build, while managing multi-million-pound budgets. Drove governance and key programme decisions, chaired executive boards, and led cross-functional teams and offshore partners to deliver aligned change and maintain business continuity.Key Responsibilities & Achievements-Delivered a 3-year transformation roadmap within a 12-month timeframe-Implemented enterprise-wide Salesforce CRM and full data migration-Led end-to-end delivery of a new Aria billing system replacing legacy platforms-Managed multi-million-pound programme budgets with full financial accountability-Established governance frameworks and chaired executive / board meetings-Owned key decisions, risks and delivery outcomes-Led cross-functional teams and offshore suppliers-Engaged senior and C-suite stakeholders across business and technology.

EDUCATION

2002 — 2005

Bradford University

BSc Honours Degree, Business & Management Studies

1994 — 1999

Cockburn High School

GCSE, GCSE

2000 — 2002

Leeds College of Technology

AVCE, AVCE

SKILLS

TelecommunicationsLeadershipAgile MethodologiesTeam BuildingChange ManagementBusiness AnalysisCustomer Journey MappingEmployee EngagementPreparation of Business CasesProject PlanningCustomer ExperiencePrince2Call CentersSocial MediaService ManagementStakeholder EngagementTime ManagementCustomer Experience ManagementCross-Functional Team LeadershipRelationship ManagementRaid ManagementOutsourcingTrainingCustomer SatisfactionCcd

ABOUT ADEEBA AKHTAR

Senior Programme Manager and Transformation Leader delivering complex, multi-million-pound change across telecoms and enterprise environments. Most recently led the end-to-end delivery of a new Salesforce CRM and billing platform, including full migration from legacy systems to a modern, integrated architecture.Proven track record in large-scale digital and infrastructure programmes, including nationwide FTTP rollout, driving measurable improvements in delivery efficiency, quality, and customer experience. Experienced in governance, vendor management, and leading cross-functional teams across Engineering, Testing, and Product to deliver secure, scalable solutions.Passionate about building high-performing teams and embedding customer-first delivery, with achievements including 50% reduction in test cycles and 20% improvement in project delivery efficiency.

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Adeeba Akhtar — Transformation Program Manager at TalkTalk Business in Leeds, GB | Unifers