Adeeb Nazir

Security Officer @Interr

London, GB

Improved customer satisfaction by promptly addressing concerns and complaints.• Streamlined support queries for better resolution time.• Enhanced company reputation with exceptional customer service skills.• Provided comprehensive after-sales support, resulting in repeat business.• Handled irate customers with patience, fostering a calm environment.• Supported new team members for seamless adaptation to the work culture.• Collaborated closely with cross-functional teams to resolve customer issues promptly.• Balanced multiple tasks concurrently, achieving efficiency in operations.• Handled live chat queries within strict timeframe targets.• Audited calls and service levels to maintain high standards.• Handled customer support queries daily, exceeding company target.• Actioned customer feedback to enhance contact centre service provisions.• Coordinated dispatching for field team completing installation, maintenance and repair work.

BPP University

Msc, Project Management

Bharia university Islamabad

Ms IT