Adebola Adebiyi
Client Relations Manager @Co-op
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WORK HISTORY
Client Relations Manager @Co-op
Manchester, GB
Investigate and resolve complex customer complaints across products, services, and branch operations, ensuring fair and compliant outcomes.* De escalate high risk cases through clear, professional communication, restoring customer trust and brand confidence.* Manage and provide oversight to four regional managers across a network of 28 branches.* Apply organisational values, governance, and ethical standards consistently in all decision making.* Designed and implemented structured complaint handling procedures, improving consistency and turnaround time.* Analyse complaint data to identify root causes and implement long term customer focused solutions.* Maintain accurate complaint records in line with regulatory and internal compliance requirements.
EDUCATION
University of Lagos
Master of Business Administration - MBA, Marketing/Marketing Management, General
University of Lagos
Bachelor of Arts - BA, Philosophy
University of Lancashire
Master of Business Administration - MBA, Entrepreneurship and Leadership management
Brand Management Academy
Marketing Strategy/Brand management
ABOUT ADEBOLA ADEBIYI
I am a results driven Customer Experience and Client Relations professional with over 8 years of experience delivering commercial growth, service transformation, and high impact marketing campaigns across multinational brands.I specialise in building strong stakeholder relationships, improving customer journeys, and leading initiatives that increase retention, satisfaction, and brand trust. Throughout my career, I have successfully delivered integrated marketing campaigns, resolved complex customer challenges, and led cross-functional teams to drive measurable business outcomes.Currently working within The Co-operative Group, I manage high-risk customer escalations, lead complaint transformation initiatives, and provide oversight across multi-branch operations, ensuring governance, compliance, and consistent service excellence.Previously, within agency environments, I delivered national and international campaigns for private, government, and NGO clients, driving revenue growth, brand awareness, and customer engagement.Key strengths include:• Customer Experience Strategy & Transformation• Client & Stakeholder Relationship Management• Campaign & Brand Management• Service Improvement & Operational Leadership• Revenue Growth & Commercial Strategy• Cross-Functional Team LeadershipI hold an MBA with Distinction and thrive in roles that combine customer insight, marketing strategy, and business growth.I am open to opportunities in Customer Experience, Marketing, Client Partnerships, and Commercial Leadership roles.
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