Deji A.
Incident Management Lead @Canada Life
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WORK HISTORY
Incident Management Lead @Canada Life
Toronto, ON, CA
Support all Critical and Major Incidents - Monitor and Escalate monitoring alerts/tickets - Review Incident tickets and provide monitoring recommendations- Functional Incident & Problem Manager (FIPM)
EDUCATION
Bowen University Iwo
Bachelor of Science (B.Sc.), Computer Science
Lambton College
Internet Programming and Database Management
SKILLS
ABOUT DEJI A.
Experienced IT Service Management (ITSM) professional with 7+ years of proven success in Incident, Problem, and Change Management across diverse sectors including Telecommunications, Finance, and Transportation. I specialize in driving service excellence through process optimization, root cause analysis, and strategic change management.Key strengths include effective business communication, continuous service improvement, and governance of ITSM frameworks. I’m passionate about aligning IT services with business goals and ensuring high performance through SLA/KPI monitoring and operational excellence.Let’s connect if you’re interested in ITSM best practices, service transformation, or continuous improvement initiatives.
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