Adedayo O.
IT Helpdesk Analyst @Cbm It
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WORK HISTORY
IT Helpdesk Analyst @Cbm It
Edmonton, AB, CA
Provide first-level technical support to clients through phone, email, and onsite visits to ensure their computers function correctly, enabling them to complete business tasks.Diagnose and resolve hardware, software, and network issues promptly.Communicate effectively with clients to understand their technical problems and offer the right solutions.Document all support activities, including troubleshooting steps, resolutions, and client interactions.Perform remote troubleshooting and offer step-by-step technical assistance in a timely manner.Utilize specialized help desk support software to remotely access and control end-user\'s computers for troubleshooting, diagnosis, and resolution of complex issues.
EDUCATION
University of Port Harcourt
Bachelor of Science (Ed)
CDI College
Cybersecurity Specialist
University of Lagos
Master's
SKILLS
ABOUT ADEDAYO O.
I\'m a dedicated and results-driven IT professional with over 4 years of experience, I…
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