Adebowale Olasokan

Application Support Analyst at Dentsu

Role: Application Support Analyst at dentsu
Location: Brooklyn, NY, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Adebowale Olasokan

Tech-savvy IT professional with over 8 years of experience in managing computer systems and networks, implementing IT solutions in a hybrid brand/regional environment and improving the efficiency of IT as well as daily business operations.

Experience

Application Support Analyst
dentsu
Oct 2020 — Present
To provide second line technical support, answering support queries via phone, email, ticketing system in a timely, polite and efficient fashion & may require occasional site visits to our front offices• Adhering to the timeframes defined within the SLAs and SLOs• Analyze and resolve assigned 2nd line support tickets regionally and globally• The escalation point for any 1st line activities that require attention and stepping in for the Service Desk where necessary• Perform proactive maintenance on supported systems where required• Monitoring Media Ecosystem Tool• Participate in troubleshooting platform outages or performance issues• Provide regular updates to users and the Service Desk Team lead on progress with items, escalating issues where required• Review and updating knowledge base and product documentation• Undertake projects, completing assigned tasks as necessary to the agreed timescales

Education

State University of New York College of Agriculture and Technology at Morrisville
BT, Applications Software
2006 — 2009
State University of New York College of Agriculture and Technology at Morrisville
AAS, Computer Info System
2003 — 2005

Skills

Digital Marketing
Windows 8.1
Microsoft Office
Microsoft Exchange
Windows 7
Powershell
Hp
Windows 10
Active Directory
Hardware
Sccm - System Center Configuration Manager 2012
Dns

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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