Addison Reid
Product Education and Knowledge Manager @Rldatix North America
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WORK HISTORY
Product Education and Knowledge Manager @Rldatix North America
Create and maintain customer-facing product knowledge and education for the Patient Experience & Growth healthcare SaaS module.Audit and optimize knowledge articles to increase support case deflection and reduce query-to-article ratio, promoting faster results with less searching.Identify content and experience gaps using metrics and feedback from internal and external users.Communicate and collaborate with cross-functional teams, including Product,Engineering, Marketing, Customer Success, and Sales to ensure all customer-facing product documentation is accurate and up-to-date.
EDUCATION
Provo College
Dental Assisting
Utah Valley University
Associate in Arts
Salt Lake Community College
General Studies
Brigham Young University - Idaho
General Studies
SKILLS
ABOUT ADDISON REID
I help teams understand how product lines impact clients in meaningful ways.
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