Addison Hearn
Operations Management student at The Ohio State University with Certificate in Leadership
- Role
- Membership Concierge at Life Time Inc.
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Addison Hearn
I am an Operations Management student with a Certificate in Leadership at The Ohio State…
Experience
Membership Concierge
Jan 2024 — Present · Columbus, OH, US
Served as the first point of contact for members and guests, ensuring a welcoming and exceptional customer experience.Provided accurate information on club programming, events, pricing, and policies while managing incoming inquiries.Assisted with account maintenance, processing transactions, and facilitating service and program payments. Resolved member concerns through effective problem-solving and service recovery strategies. Guided prospective guests on personalized club tours to highlight amenities and promote membership enrollment.Cultivated strong member relationships by proactively engaging with guests, personalizing service, and ensuring long-term satisfaction and loyalty.
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