Addison Hatch
Executive Head of Bank Quality, Testing & Risk Transformation @ USAA | Certified Risk Professional
- Role
- Head of Bank Quality, Testing & Risk Transformation at USAA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Addison Hatch
As the Head of Business Risk & Controls for Bank Omnichannel at USAA, I oversee the risk…
Experience
Head of Bank Quality, Testing & Risk Transformation
Dec 2023 — Present · Charlotte, NC, US
Education
Columbia University in the City of New York
Economics
Davidson College
Bachelor of Arts (B.A.)
1995 — 1999
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Customer Satisfaction
- Training
- New Business Development
- Budgets
- Sales Process
- Project Management
- Performance Management
- Crm
- Team Management
- Forecasting
- Service Delivery
- Leadership Development
- Employee Relations
- Strategic Planning
- Management
- Team Building
- Vendor Management
- Six Sigma
- Team Leadership
- Operations Management
- Strategic Partnerships
- Telecommunications
- Call Center
- Negotiation
- Process Improvement
- Coaching
- Retail
- Customer Relations
- Outsourcing
- Customer Experience
- Strategy
- Sales Management
- Bpo
- Time Management
- Remote Infrastructure Management
- Product Management
- Business Strategy
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