Addisen Stewart
Global Retention Manager @General Motors
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WORK HISTORY
Global Retention Manager @General Motors
Manager of GM’s customer service retention dealer metric. I oversee two dealer facing applications that track and can help improve their service retention. My primary focus is US, however my team and I also support global countries / regions (Mexico, South America and Middle East). I manage strategic partnerships with three vendors, have budgetary responsibilities, and coach three outstanding teammates. I strategically make decisions and prioritize projects based on data, customer feedback, and functional alignment.
EDUCATION
Michigan State University
Bachelor's degree, Marketing
Luke M. Powers Catholic High School
High School Diploma, University Preparatory
ABOUT ADDISEN STEWART
I am extremely goal oriented and work at a fast pace while managing multiple projects. I thrive when working in a team environment and love connecting the dots between other functions. The customer experience is always top of mind and I make every decision to make their experience exceed expectations. I have a proved record to launch national programs, manage a $6M budget, and oversee vendor relationships- all while leading and coaching my own team. I’m open to opportunities with a company who has a reputable culture, opportunity for upward mobility, and aligns with my personal values. I graduated from Michigan State University\'s Eli Broad College of Business with a Bachelors in Marketing. I immediately started my career at General Motors within Customer Care & Aftersales. I have had various roles within CCA sales and marketing including direct sales, digital marketing, shows and events, strategic business planning, and more. Would love to connect virtually or in person, feel free to shoot me a message
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