Angus Dawnes
Client Experience Coordinator - Remote @Avenue
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WORK HISTORY
Client Experience Coordinator - Remote @Avenue
CA
Manage the full client lifecycle across concurrent SaaS accounts — onboarding, training, retention, upselling, and delinquency management in a fast-paced, startup environment.– Proactively identify at-risk accounts and drive retention through regular check-ins, performance calls, and data-driven recommendations that improve satisfaction and reduce churn.– Coordinate website redesigns and digital project implementations, delivering an average of 10 sites per month on schedule while managing client expectations and rollout timelines.– Interpret marketing analytics (Facebook Ads, Google Ads) in stakeholder walk-throughs and recommend optimizations to reinforce adoption and demonstrate product value.– Collaborate with product, design, and technical teams to resolve client issues, gather feedback, and identify upsell opportunities.– Streamlined onboarding and client communication processes, reducing kickoff delays by about 20%.
EDUCATION
Ryerson University
MBA, Management of Technology and Innovation
University of Montevallo
BSc, Mathematics
SKILLS
ABOUT ANGUS DAWNES
I am a Project and Program Manager with over 10 years of experience leading cross-functional delivery in technology, financial services, and the public sector, specializing in stakeholder engagement, risk management, and methodology adaptation. I have managed complex projects and programs across various countries, utilizing a variety of methodologies, including Agile, Waterfall, and hybrid.My career has taken me from technical systems work in North America to managing IT delivery for Microsoft across Africa, to leading software delivery and client engagements in Johannesburg, and now back to Canada. Working across countries, cultures, and industries taught me to adapt quickly, build trust with diverse stakeholders, and deliver in diverse environments. This focus on trust reassures the audience of my dependability.What I do best- Take complex, multi-workstream projects from kickoff through to go-live and stabilization- Build trust with stakeholders by providing honest updates on project status, rather than just the comfortable ones- Keep distributed teams aligned when priorities shift, scope changes, and timelines tighten- Create the plans, governance, and risk controls that make delivery repeatable, rather than reliant on heroic efforts.I recently completed the Google Data Analytics Professional Certificate through Coursera to sharpen my skills in SQL, data visualization, and data-driven decision-making. The best project managers do not just track project status; they also interpret the underlying signals, demonstrating my commitment to continuous improvement and learning.If you are looking for someone who can take ownership of delivery from start to finish, keep stakeholders informed, and ensure projects are delivered successfully, please connect. I am prepared to lead and deliver impactful results for your organization.PMP | PMI-ACP | CSM | MBA | Google Data Analytics
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