Adarsh M.

About Adarsh M.

Results-driven QA Engineer and QA Analyst with 4+ years of progressive experience delivering defect-free software releases across SaaS, CRM, payment gateway, e-commerce, mobile, and gaming platforms. Expert in the full Software Testing Life Cycle (STLC)—requirements analysis, sprint planning, test planning, test case design, test execution, API validation, defect triage, and release sign-off. Adept at building comprehensive test suites using Postman, managing defect lifecycles in JIRA, and producing actionable quality metrics. Proven cross-functional collaborator in fast-paced Agile/Scrum environments with a track record of early defect detection, zero-defect production deployments, and measurable improvements to release quality

Experience

1. Qa Analyst

   Gvm Technologies

   Jul 2024 — Present · Surat, IN

   Actively tested on both development and live environments, validating real-time, user-reported bugs, and urgent changes without impacting production users • Performed smoke and sanity testing post-deployment on production builds to verify new features and fixes in live conditions • Designed and executed test cases for high-usage modules such as Dialer, Dispositions, Call History, Contact Management, and Reporting • Spearheaded end-to-end QA lifecycle management for a production SaaS CRM & Sales Engagement Platform, validating 9+ core modules (Automated Outbound Dialer, Calendar Scheduling, Bulk Outreach, Task Management, Performance Dashboards), achieving zero critical production defects across 6 consecutive release cycles. • Designed and executed comprehensive integration test suites for Unlimited Outbound Calling & Dialer queues, validating live script view, real-time call note latency, WebRTC voice connectivity, and outcome-based pipeline automation triggers. • Engineered and executed API test suites in Postman validating 50+ REST endpoints (including multi-channel webhooks, WhatsApp API routing, bulk email triggers, and calendar synchronization), reducing backend validation cycles by 30%. • Championed verification of automated workflows (meeting scheduling with Google/Outlook calendar sync, follow-up reminders, lead nurturing sequences, and task allocation rules with internal chat), raising 20+ requirements clarification flags. • Orchestrated data integrity and analytics dashboard validation, verifying data aggregation accuracy across bulk imports records), deal pipeline stage transitions, and team performance metrics reporting.

Education

• R. N. G. Patel Institute of Technology-RNGPIT (An Autonomous Institute U/s UGC Act 1956)

  Bachelor of Engineering - BE, Mechanical Engineering

  2019 — 2022