Adarsha Babanna

Product Owner - Mobile - Corporate & Commercial Banking @Santander

Glasgow, GB

Product Development & Strategy: Supported the enhancement of Santander Connect Online Banking, Mobile Banking, and Global Connect by identifying gaps and introducing new features to meet corporate customer needs.• Agile Product Management: Worked within an agile delivery environment, managing user stories, backlog, design, build, testing, implementation, and launch of digital banking solutions.• Risk & Compliance: Ensured adherence to PSD2, SCA, Open Banking, GDPR, and Confirmation of Payee regulations, collaborating with Risk, Compliance, and Legal teams to maintain regulatory standards.• Stakeholder Collaboration: Built and maintained strong relationships with SanTech, SanOps, Marketing, Financial Crime, and CIB teams to align product propositions with strategic objectives.• Financial Performance Management: Monitored and optimized P&L for digital channels, identifying opportunities to increase uptake, reduce attrition, and introduce new fee structures.• Customer Experience & Feedback: Supported the improvement of NPS & CSS scores, analyzed customer insights, and refined user journeys to enhance digital banking experiences.• Governance & Approvals: Contributed to product approvals, Product Approval Forum, and other governance committees, ensuring compliance and operational efficiency.• Market Research & Innovation: Researched industry trends and competitor offerings, providing insights to drive innovation in corporate digital banking propositions.

Visvesvaraya Technological University

Bachelor of Engineering, Mechanical Engineering

University of Strathclyde

MSc in Business Analysis and Consulting, Management Science

Christ University, Bangalore

Secondary School Leaving Certificate - Karnataka State Secondary Education Examination Board

Christ University, Bangalore

Pre University College :, Physics, Chemistry, Mathematics, Electronics