Adarsh Raj
Forecasting and Planning, Workforce Management, Leadership, Resource Management, Proactive Approach
- Role
- Assistant Manager-forecasting and Planning at Allianz
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Adarsh Raj
Customer Centric, result oriented representative with over 9 years of experience in inbound and outbound call centers. Demonstrated expertise in managing workforce planning, day-to-day operations, leading teams, and delivering exceptional customer service. Experience in capacity planning to ensure the call center has the appropriate resources to handle fluctuating demand and making real-time adjustments to optimize workforce utilization.Proven ability to drive performance, optimize processes, and foster a positive work environment. Excellent communication, problem-solving, and leadership skills combined with a strong commitment to achieving organizational goals.With a positive attitude and an eye to detail helps me to excel in my job. Have a strong desire to learn and grow professionally. Ready to walk an extra mile to meet commitments, timelines, and face challenges with positive attitude.
Experience
Assistant Manager-forecasting and Planning
Jan 2024 — Present · Gurugram, IN
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