Adarsh Praveen

About Adarsh Praveen

A highly motivated & result driven Delivery and Engagement Manager, having 20+ years of experience in the IT industry – building client relationship, driving strategic transition, large scale digital transformation and managing IT operations and delivering complex projects & program, across Data center, Network, Cloud & IT Infrastructure powered by AI & Machine Learning.•Worked in the organizations – TESCO, Accenture Services Limited & TATA Consultancy Services (TCS)•Worked with major global clients – Siemens, Mercedes-Benz, E.ON Energy, Reckitt & Benckiser (RB), Royal Bank of Scotland (RBS), JP Morgan & Chase (JPMC), DNB Bank (Norway) & American Express (Amex)# Around 15+ years of experience in IT projects, programs, operation and service delivery management Experience Summary A proven track record of successfully delivering multiple end-to-end IT transformation projects and/or program of different size and types Detailed project planning, tracking and controlling with respect to cost, scope, schedule and quality Identification and proactive management of project risks, issues and dependencies Strong Onsite/client facing service delivery management experience using ITIL service management process Strong experience of leading the matrix and global team including any sub-contractors Oversee the commercial/procurement process and liaising/managing the vendors/3rd party supplier Strong background of successful project delivery, service and operations management Strong experience of delivering projects using Agile methodologies - Scrum, SAFe, Kanban.* Specialties - Client relationship management, leading integrated delivery across multiple tracks Key Strength-• Strong leadership attitude with negotiation, problem solving and decision-making skills• Good organizational, interpersonal and administrative skills & relationship management with all stakeholders• Strong analytical ability to understand & resolve ambiguous and complex conceptsCore Skill PRINCE2, PMP & ITIL Methodology : Waterfall & Agile - Scrum/SAFe/Kanban DevOps, AWS & Azure cloud, AI & Machine learning Tools: MS-Office, MS-Project, MS-O365, Service Now, Jira, Confluent Domain : Banking & Finance, Payment, Insurance, Retail, Utility & Energy, Automobile

Experience

1. Senior Project Manager

   Infosys

   Apr 2022 — Present

   Leading pre-sales, solution planning, development, deployment of AI-powered Automation products – Poly Cloud(Hybrid cloud management platform) & IINP(network automation and orchestration platform)* As Delivery and Engagement manager for the client Mercedes-Benz -Managing IT operation, project delivery and overall service for the different business unit (Sales, Marketing, Finance, Manufacturing etc.) of the client in the countries - UK, France, Germany, the Netherlands, Belgium, Luxemburg* Being client service manager, build and manage strong working relationship with different level of IT leaders of the client including CIO,CISO etc.* Be the Infosys\' SPOC for the client to handle their complaints/concerns and collaborates with multiple teams -Datacenter, Network, Workplace(Laptop, desktop, mobile, O365, printer), Voice(Avaya, Genesis), Service Desk, Database and SAP/other applications etc. to resolve all operational, delivery & financial billing,invoice related issue or escalations* Persuade client for new opportunity/project and drive the discussion to materialize into SOW/contract sign-off thus contributing to increase revenue and account growth.* Follows up with the client to get CSAT & ELF(customer feedback) and work with different teams to get corrective actions to achieve higher customer satisfaction

Education

• National Institute of Technology Jamshedpur

  Master of Computer Applications(MCA)

  2001 — 2004

• Indian Institute of Management, Calcutta

  EPGBM, Global Business Management

  2008 — 2009

Skills

• Software Development
• Agile Methodologies
• Mainframe
• Jcl
• Vsam
• Vendor Management
• Cobol
• Testing
• Requirements Analysis
• Requirements Gathering
• Software Project Management
• Data Warehousing
• Db2
• Team Management
• Sdlc
• Cics
• Ibm Mainframe