Adarsh Murali Menon
Service Account Manager | Customer Success & Service Delivery | SaaS & Identity Access Management | Enterprise Accounts | Data Analytics | MBA, MS | Global APJ Experience
- Role
- Service Account Manager at Akamai Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Adarsh Murali Menon
A highly motivated and enthusiastic Customer Success professional, holding a dual Master’s degree in MBA (India) and M.S. in business analytics from State University of New York Buffalo, having expertise in Management, Strategy, Business Analytics, Marketing, with strong Leadership and analytical thinking, possessing knowledge and experience in planning and problem solving with an international experience in sales and customer handling.
Experience
Service Account Manager
Mar 2024 — Present · Bengaluru, IN
Serve as the primary point of contact for Australia and New Zealand customers, leading end-to-end service delivery and onboarding of new contracts, programs, and projects. Build and strengthen client relationships through regular business reviews, ensuring high customer satisfaction and retention. Collaborate with cross-functional teams and leverage tools like Salesforce, Jira, A360, and PRISM to drive operational efficiency and data-driven insights. Act as SPOC for the Automation team across APJ, ensuring seamless execution of initiatives.
Education
Vyasa Vidya Peetham
11th Grade and 12th Grade, Biology, Mathematics
2010 — 2012
Amrita School of Business - Bangalore
Master of Business Administration - MBA, Marketing and HR
2019 — 2021
University at Buffalo
Master of Science - MS, Business Analytics and Systems
NEHRU COLLEGE OF ENGINEERING AND RESEARCH CENTRE, PAMBADY
Bachelor of Technology - BTech, Mechanical Engineering
2012 — 2016
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