Adarsh Munagala
Consultant at Capgemini | Incident Manager |
- Role
- Incident Manager at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Adarsh Munagala
An Incident Manager oversees the end-to-end lifecycle of IT incidents, aiming to restore normal service operations as quickly as possible while minimizing business impact. Key responsibilities include coordinating response teams, communicating with stakeholders, documenting incidents, conducting post-incident reviews, and driving continuous improvement to prevent recurrenceAboutAs a Technical Escalation Manager at ServiceNow, I bring 7 years of experience in the IT industry. I specialize in incident and escalation management, customer success, project management and technical support. My role encompasses both proactive and reactive escalation management for strategic accounts, ensuring that critical issues are resolved efficiently and effectively.
Experience
Incident Manager
Jan 2025 — Present
Education
Sathyabama University
Bachelor of Engineering - BE, Electrical and Electronics Engineering
Narayana Junior College - India
Intermediate , MPC
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