Adarsh Kumar
IT Associate | 4+ Yrs in System Administration, M365, Azure AD, EXO | AZ-104 | Ex-Flipkart
- Role
- IT Associate L1 at Material
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Adarsh Kumar
System Administrator with 4.7 years of experience managing and supporting enterprise IT…
Experience
IT Associate L1
May 2023 — Present · Gurugram, IN
Delivered first-level technical support to 400+ users, ensuring 95% SLA adherence across incidents and requests.Administered Active Directory Domain Services, Microsoft Entra ID, and Office 365 accounts including user provisioning, license management, and security policies.Supported enterprise applications including Exchange, SharePoint Online, OneDrive, Teams, and VPN access.Documented troubleshooting processes, created KB articles, and trained L1 support team members to improve resolution time by 20%.
Education
Indira Gandhi National Open University
Master's degree
2019 — 2021
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