Adarsh Jaiswal
Senior Specialist: Business System Analyst @ Sun Life | IT Business Analysis
- Role
- Senior Specialist Business System Analyst at Sun Life
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Adarsh Jaiswal
I\'m a Senior Business Analyst with 8 years of experience leading requirements definition,…
Experience
Senior Specialist Business System Analyst
Feb 2024 — Present · Gurugram, IN
Spearheaded API process documentation, ensuring business workflows were mapped, standardized, and optimized for efficiency.• Conducted impact analysis to assess how API integrations affect business processes, ensuring smooth transitions and minimal disruptions.• Defined and maintained API lifecycle documentation, including data flow diagrams, sequence diagrams, and process maps.• Led User Acceptance Testing (UAT), collaborating with QA teams to define test cases, error-handling scenarios, and automation strategies.• Partnered with cross-functional teams (developers, product managers, business stakeholders) to align API strategy with business needs.• Developed and maintained Standard Operating Procedures (SOPs) for API functionality and digital partner connections.• Analyzed current production support issues, creating reports on Tableau to identify patterns and trends.• Implemented data-driven solutions to minimize issue recurrence and improve overall API performance.• Worked closely with customer experience teams to understand pain points in onboarding processes and designed API-driven solutions to enhance user experience.• Optimized onboarding workflows by integrating APIs with customer platforms, reducing manual efforts and improving overall efficiency.
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