Adaora N.
Billing Operations Analyst
- Role
- Billing Operations Analyst at carrier
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Adaora N.
Oversees day-to-day and month-end accounting department operations. Completed, analyzed…
Experience
Billing Operations Analyst
Jun 2025 — Present · US
Review and validate completed service orders and projects to confirm customer authorization, cost postings, and closure readiness before invoicing.Monitor “Open Order” status daily using charts, dashboards, and reporting tools to ensure timely progression to “Ready to Bill” status, with special focus during month-end cycles.Partner with field markets to address order status issues, discrepancies, project cancelations or missing documentation.Lead weekly Open Order meetings with field teams, using visual performance dashboards to review progress, highlight aging orders, and drive timely resolution.Investigate and correct billing errors to maintain accuracy and compliance with internal controls.Manage customer billing disputes by researching issues, providing updates, and ensuring prompt resolution.Upload invoices to customer portals as required, ensuring correct formatting and supporting documentation.Track, analyze, and report billing metrics with visual dashboards to ensure adherence to established KPIs for accuracy, timeliness, and productivity.Identify and implement process improvements to enhance efficiency, reduce billing cycle time, and minimize errors.Maintain detailed and accurate billing records in compliance with corporate policies, SOX requirements, and audit standards.
Education
ESUT BUSINESS SCHOOL
Postgraduate Degree
Yaba College of Technology
Accounting and Finance
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