Adana Williams
Client Success Manager at IT Solutions
- Role
- Client Success Manager at IT Solutions
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Adana Williams
I am a results-driven professional with a strong background in Management Information Systems, holding a BSBA from the University of Arizona’s Eller College of Management. My passion lies in helping businesses harness the power of technology to achieve their goals and stay ahead in today\'s dynamic market. With a proven ability to thrive in fast-paced environments and navigate through ambiguity, I excel in identifying strategic and innovative solutions. Outside of work, I\'m a passionate change maker in Tucson’s nonprofit community with equal enthusiasm for discovering the best local eateries.
Experience
Client Success Manager
Dec 2023 — Present · Tucson, AZ, US
Lead a team of six Strategic Advisors (vCIOs) overseeing 180 client accounts totaling $980K in monthly recurring revenue (MRR)* Drive client success strategy, operational efficiency, and account retention through coaching, process alignment, and roadmap execution* Serve as escalation point and strategic mentor for vCIOs navigating complex client relationships, compliance needs, and long-term planning* Led execution of a “longtail” client strategy to right-size support for low-engagement accounts, achieving 85% client transition success and increasing MRR by $15K* Undertook department integration after acquisition; combined service offerings, processes, and teams
Education
University of Arizona
Bachelor’s Degree, Management Information Systems
2013 — 2017
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