Adam Wood

Experience

1. Managing Director

   Citi

   Dec 2024 — Present · DE, US

   Managing Director with enterprise-scale responsibility for U.S. consumer banking fraud prevention across co-branded and private-label credit cards, retail banking deposit products, payments, and fixed-loan portfolios. Leads a large, multi-disciplinary fraud prevention organization with end-to-end accountability for fraud loss performance, strategy, and control outcomes in a highly regulated environment.Key contributions and impact- Own fraud loss planning, performance, and reduction strategy, consistently maintaining industry-leading loss rates while supporting growth across cards, payments, deposits, and lending products- Lead long-term fraud strategy for U.S. consumer banking, including delivery of new prevention, detection, and authentication capabilities at scale- Drive authentication modernization across digital, call center, and payment channels; launched multiple initiatives materially improving customer verification, fraud outcomes, and experience- Guide the responsible application of AI in fraud prevention by partnering with operations and technology teams on implementation efforts and leading the design and integration of AI-enabled authentication capabilities aligned with risk and regulatory expectations- Deliver initiatives that reduce fraud while improving customer experience and enabling incremental revenue- Serve as senior fraud executive for the business, regularly presenting fraud risk, performance, and strategic priorities to senior leadership- Maintain executive responsibility for fraud risk management, governance, and controls in partnership with product, technology, operations, and risk teams.

Education

• University of Delaware

  Bachelor of Arts (B.A.), Criminal Justice

Skills

• Banking
• Risk Management
• Relationship Management
• Credit
• Business Process Improvement
• Credit Risk
• Process Improvement
• Situational Leadership
• Operations Management
• Credit Cards
• Financial Risk
• Cash Management
• Payments
• Financial Services
• Fraud
• International Operations
• Operating Budgets
• Management
• Credit Card Fraud
• Foreign Currency Transactions
• Fraud Detection
• Check Fraud
• Financial Forecasting
• General Ledger