Adam Covington

About Adam Covington

I’m a people-first operations leader with 20+ years experience leading operations, inside sales, and client services for brands including Spectrum, Windstream, and Sprint. I specialize in developing high performing cross-functional teams and driving organizational change. Always learning and adapting, I leverage data, process improvements, and automation to elevate team performance and deliver measurable results:Operations Leadership | Global Management | Digital Transformation | Automation Strategy | Process Optimization | Program & Project Management | Vendor Management | Sales Operations | Contact Center Management | Organizational Design :Led global order operations for Medium/Large Business supporting 400K+ annual work orders and $45M in revenueDirected and developed team of 300+ employees in operations and client servicesLaunched and scaled a successful startup, demonstrating agility and strategic visionAchieved 8 consecutive quarters of revenue improvement through improved inside sales execution, over $1.8M in annual salesPartnered with executive leadership on analytics and board-level presentations for the CEO of Windstream :As the Senior Director for Spectrum\'s order operations team, I led a global organization that supported business sales and boundary partners in provisioning and installing telecommunications services. I joined Spectrum in 2017 following a successful three-year startup launch. Previously, I spent four years in leadership positions with Windstream, first as Director Client Services and later as Director Sales and Service. Prior to joining Windstream, I had a decade-long career with Sprint (now T-Mobile) in operations support and customer service leadership roles. I have an MBA from Wingate University – Byrum Business School and a Bachelor of Science in Business Administration from MidAmerica Nazarene University.

Experience

1. Director Contact Center Operations

   United Rentals

   Jan 2026 — Present · Charlotte, NC, US

Education

• MidAmerica Nazarene University

  Bachelor's degree, Business Administration

• Wingate University

  Master of Business Administration (MBA), Business Administration, Management and Operations

  2016