Adam Upsall

Business Change - Senior Service Manager @NHS England

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Business Change - Senior Service Manager @NHS England

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Leeds, GB

Supporting the launch, and delivery, of projects and initiatives that form the Live Services Transformation activity.Using skills such as Strategic Thinking, Networking, Relationship Management, Problem Solving, and Communication. Expanding on my existing perspective of Live Services, looking to discover and implement through a wider lens, and see improvements delivered.Being flexible, adaptable, and proactive – with a keen appetite to drive improvements and change – accepting that things won’t always go to plan and will need to change and adapt as needed. Helping celebrate, recognise, and communicate business outcomes and successes is key, keeping everyone engaged, along with communicating and collaborating with a wide range of different stakeholders.

SKILLS

Financial ControllingManagementNetworkingPolicy WritingIT ManagementSystem AdministrationBusiness Process IntegrationItil ProcessTeam LeadershipCrisis ManagementBusiness Process ImprovementBusiness Decision MakingLeadershipIT ProcurementLife SkillsIT Service ManagementVendor ManagementChange ManagementCommunicationStrategyStrategic LeadershipMarket ResearchItil Service StrategyTeamworkQuantitative ResearchTeam ManagementPersonal BrandingPeople DevelopmentCustomer InsightStrategic PlanningProject PlanningProject ManagementAgile Project ManagementIncident ManagementService DeliveryBusiness AnalysisMentoringPresentationsCoachingInformation Technology

ABOUT ADAM UPSALL

Experienced leader with strong communication and motivational skills. Previously responsible for live service availability of several citizen facing digital services within NHS England (formerly NHS Digital). These included NHS.UK, NHS App and the National Vaccine Booking Service. Most recently in a role providing engagement between the Data services and IT operations directorates. This was supporting the health and social care system to make best use of its data to improve healthcare outcomes, efficiency of services and the impact of research, while safeguarding the privacy of the people whose data held. A proven ability to own, develop and deliver service incident, process and change projects. Alongside this grow multi-skilled teams that are resilient, responsive and results orientated.

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Adam Upsall — Business Change - Senior Service Manager at NHS England in Leeds, GB | Unifers