Adam Mayer
Program & Implementation Manager | Agentic AI | Strategic Operations
- Role
- Engagement Manager at Zendesk
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Engagement Manager
Apr 2023 — Present
Lead cross-functional teams in implementing Zendesk solutions for customers; spearheading projects and strategic program initiatives that include standard SaaS implementations, data migrations, custom web & application development, AI integration, quality assurance, and workforce management- Serve as main contact for customers for multiple engagements while managing escalations, project planning, mitigating risk, promulgating change management, and supporting strategic initiatives- Forecast weekly, monthly, and yearly revenue per resource, per project- Create standardized templates, processes, and reports using tools such as Salesforce, Smartsheet, Asana and Jira- Provide consultative expertise on the Zendesk platform and product; assist customers in creating and documenting workflows, business processes, and technical integrations- Consult with customers by leveraging data driven analytics to inform decisions, optimize processes, and drive continuous improvement in CX initiatives.
Education
North Carolina State University
Bachelor of Arts - BA, Political Science
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