Adam T. Black

About Adam T. Black

Experienced Operations Manager with 5+ years of expertise in e-commerce, customer…

Experience

1. Operations Manager

   Hollywooddj.Com

   Jan 2021 — Present · Los Angeles, CA, US

   Transformed cross-functional operations and enhanced efficiency by creating a comprehensive knowledge base comprising over 50 SOP documents complete with instructional video walkthroughs• Optimized inventory management by leveraging ERP data to maintain ideal stock levels for 20+ brands, resulting in a steady increase in sales and effective reduction of overstock and stockouts• Ensured the precision of our eCommerce product catalog by supervising a remote team of 9 professionals, providing guidance, and intervening when necessary to uphold data accuracy• Efficiently managed support operations to meet the daily demand of over 100 inquiries via phone, email, and chat, ensuring exceptional customer service and resolving issues promptly• Pioneered the implementation of a company-wide helpdesk, streamlining customer email and messaging channel routing to enhance communication and issue resolution across the organization• Effectively orchestrated sales projects with a cumulative value of up to $100k by maintaining seamless communication with customers, ensuring timely product delivery, and achieving successful project outcomes• Elevated employee satisfaction and performance by implementing a structured quarterly review process, identifying areas for improvement, and recognizing outstanding achievements among the team• Exercised oversight of accounts payable and receivable, meticulously auditing and ensuring data accuracy while promptly processing invoices within the system, maintaining financial integrity• Onboarded 5+ vendors per month by overseeing administrative requirements

Education

• California State University, Chico

  Bachelor of Arts (B.A.), Human Geography and Planning

  2010 — 2014

Skills

• Event Planning
• Crm Databases
• Spss
• Customer Service
• Research
• Powerpoint
• Microsoft Excel
• Vertical Response
• Facebook
• Illustrator
• Cartography
• Geographic Information Systems (Gis)
• Arcmap
• Collector for Arcgis
• Microsoft Powerpoint
• Social Media
• Microsoft Word
• Adobe Illustrator
• Strategic Communications
• Esri
• Microsoft Office
• Management
• Social Networking
• Sports
• Time Management
• Access
• Quickbooks
• Gis
• Public Speaking
• Windows