Adam Shivers
Centurion Relationship Manager at American Express
- Role
- Centurion Relationship Manager at American Express
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Adam Shivers
With more than a decade of experience in luxury sales and hospitality, I specialize in…
Experience
Centurion Relationship Manager
Jun 2021 — Present · Miami-Fort Lauderdale, FL, US
Manages portfolio of more than 250 American Express Centurion card members and builds successful relationships with each of these high net-worth card members.• Creates individualized strategy for all card members to maximize their membership experience, retain their loyalty, and identify travel and leisure revenue opportunities based on their preferences.• Co-manages team of 12 Centurion team members and manages and delegates workflow of daily operations.• Collaborates with internal American Express teams to ensure card member requests are actioned and resolved.• Oversees each card member\'s interaction with the American Express platform to ensure card members are completing requests with first-person agent resolution.• Awards/Accomplishments: Winner of the 2022 American Express Customer Service Award, recognizing the top 30 colleagues worldwide for customer service excellence. Winner of 2025 American Express Travel Pacesetters Award.
Education
University of Alabama
B.A.
Skills
- Video Production
- Broadcast Writing
- Writing/Producing
- Cms
- Media Production
- Multimedia
- New Media
- Broadcast Journalism
- Breaking News
- Broadcast Television
- Copy Editing
- Broadcast
- Television
- Television Production
- Html
- Producing
- Planning
- Writing
- Tv Production
- Storytelling
- Video
- Customer Service
- Social Media
- Broadcast Production
- Non-Linear Editing
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