Adam Rawlings
Senior Capacity Planning Analyst II, Global Workforce Management at GoDaddy
- Role
- Senior Capacity Planning Analyst Ii at GoDaddy
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Adam Rawlings
More than 19 years of progressive experience in Operations & Workforce Management leadership. Extensive experience in NICE & Alvaria platforms including project managing of solution implementation. I am dedicated to achieving customer and client satisfaction in addition to exceeding company expectations.
Experience
Senior Capacity Planning Analyst Ii
Sep 2019 — Present · Phoenix, AZ, US
Education
University of Iowa
Bachelor of Arts (B.A.), Management Information Systems, General
2006
Skills
- Team Leadership
- Human Resources
- Cms
- Customer Experience
- Avaya
- Metrics
- Coaching
- Process Improvement
- Customer Retention
- Employee Engagement
- Workforce Management
- Customer Service
- Project Planning
- Workforce Planning
- Vendor Management
- Change Management
- Resource Management
- Forecasting
- Team Management
- Call Centers
- Training
- Customer Satisfaction
- Call Center Development
- Service Delivery
- Performance Management
- Crm
- Ewfm
- Cross-Functional Team Leadership
- Acd
- Recruiting
- Outsourcing
- Hiring
- Business Process Improvement
- Management
- Team Building
- Bpo
- Time Management
- Quality Assurance
- Telecommunications
- Analysis
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