Adam Roberts
Customer Success Manager @LaunchDarkly
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WORK HISTORY
Customer Success Manager @LaunchDarkly
Partner with enterprise customers to implement strategic approaches to feature flagging, experimentation, and progressive delivery.Create ideal customer profiles to cross reference against current customers to find gaps in implementation, risk, and expansionDesign, alert, implement automated communications and touchpoints throughout the customer lifecycleCreate personalized onboarding journeys and implementation roadmaps tailored to customer use casesBuild technical discovery processes and customer assessments to identify growth opportunitiesLeverage data analytics to identify patterns in customer usage and expand product adoption
EDUCATION
Broward College
Associate of Arts and Sciences - AAS
Broward College
Registered Nurse
ABOUT ADAM ROBERTS
I\'ve always been drawn to the building side of things. Understanding how customers…
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