Adam Raymond

About Adam Raymond

I build things that aren’t supposed to work - and then make them boringly reliable. I work in the Channel and CX / contact center + cloud comms ecosystem, where delivery gets messy fast: multi-vendor stacks, channel politics, services that don’t pencil, and “custom glue” work hiding in every corner. What I do (and where I’m most useful):• PS & Delivery Architecture: offers, staffing models, utilization, attach strategy, margins that actually hold up • Channel & White-Label Services: partner delivery models (fixed-fee, overflow, shared services) • Integrations & Middleware: the connective tissue between CCaaS, CRM, ERP, and legacy platforms • CX Transformations: multi-region, multi-vendor migrations without lighting the business on fire I’ve led services into an 8-digit P&L with >40% margins, delivered complex transformations for highly regulated enterprises, and built partner motions that scale without collapsing under their own chaos. If you’ve got a CX deal that closed… and now delivery is where joy goes to die, let’s talk.

Experience

1. Founder and Chief Systems Architect

   Foundrycx Advisors

   May 2025 — Present · Las Vegas, NV, US

   FoundryCX is my independent advisory and execution shop focused on the CX / contact center and cloud communications ecosystem. I partner with vendors, master agents, and integrators to: • design and optimize PS / delivery organizations, • build white-labeled and brokered service models, • architect and deliver custom integrations and middleware between CCaaS, CRM, ERP, and legacy platforms, and • lead complex CX transformation programs.I plug in where the stakes are high and the problems are messy - whether that’s pressure-testing a strategy, standing up a new services motion, architecting a middleware solution, or helping leadership teams navigate large, multi-vendor CX initiatives. The common thread is simple: clear architecture, cleaner execution, and outcomes that actually hold up in the wild.Too often, solving a technical challenge feels like something done “to you”. Let’s change that perception. Reach out and let’s chat.

Education

• University of Massachusetts Lowell

  Bachelor of Applied Science (B.A.Sc.), Economics, statistics, and applied business analysis.

  2009 — 2014