Adam O. Plaisance

About Adam O. Plaisance

I’m a results-driven and highly analytical sales operations and customer success leader with 15+ years of experience optimizing performance across large, matrixed organizations. With a strong foundation in sales operations, sales enablement, CRM strategy, business process automation, and data analytics, I specialize in building high-impact teams and scalable solutions that empower sales organizations to achieve—and exceed—their goals.Throughout my career, I’ve led transformative initiatives at companies like Zep Inc. and Serta Simmons Bedding. I’ve directed sales operations for $1B+ organizations, owned Salesforce.com strategy and administration, and implemented performance management systems, dashboards, and enablement tools that deliver measurable results.My passion lies in aligning people, process, and technology to create operational excellence. Whether leading the evolution of a sales team from transactional to consultative selling, optimizing territory planning, defining and integrating sales processes, or managing enterprise tool rollouts, I bring a collaborative, data-informed approach that drives impact. Core Strengths:• Sales Process Optimization• Salesforce.com Strategy & Governance• Sales Enablement & Performance Management• Team Leadership & Development• Business Intelligence & KPI Reporting• Change Management & CRM Adoption• Project & Program Management (PMP)• Customer Success JourneyLet’s connect if you’re building high-performance teams, scaling operations, or driving digital transformation—I\'m always open to sharing ideas and solving challenges.

Experience

1. Sales Support Manager

   QTS Data Centers

   Jan 2026 — Present

Education

• Southern New Hampshire University

  MBA

  2012 — 2015

• University of Alabama at Birmingham

  BS, Industrial Distribution

  1999 — 2004

• GIBS Business School (Gordon Institute of Business Science)

  Company Sponsored Leadership Development Program

• Esade

  Company Sponsored Leadership Development Program

• University of Alabama at Birmingham

  BS, Marketing

  1999 — 2004

Skills

• Sales Operations
• Customer Service
• Master Data Management
• Maximizer
• Sales
• Problem Solving
• Customer Service Management
• Management
• Leadership
• Project Management
• Ptv
• Sap
• Account Management
• Change Management
• Pricing
• Territory Management
• Contract Negotiation
• Data Analysis
• Process Consulting
• Territory Analysis
• Inventory Management
• People Management
• Business Analysis
• Fleet Management
• Material Handling Equipment
• Sales Support
• Sap Crm
• Power Bi
• Business Development
• Data Visualization
• Drm
• Plannning
• Process Improvement
• Negotiation
• Territory Planning and Optimization