Adam Drake
Senior Manager at T-Mobile | Servant Leader | Customer Experience Champion | Design Thinking Guru
- Role
- Senior Manager, Customer Experience at T-Mobile
- Location
- Bellingham, WA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Adam Drake
I believe that highly-functional teams are a company’s greatest competitive advantage…
Experience
Senior Manager, Customer Experience
Jun 2021 — Present · US
Education
Pacific Lutheran University
Communication; Communication Major
2004 — 2005
Ashford University
Bachelor of Arts - BA
Skills
- Certified Business Analyst
- Accounts Receivable
- Regression Testing
- Vendor Management
- Triad
- System Configuration
- Leadership
- Billing Systems
- Microsoft Office
- Customer Experience
- Customer Retention
- Business Requirements
- Mobile Devices
- Telecommunications
- Analysis
- Business Objects
- Process Improvement
- Requirements Gathering
- Wireless
- Contact Centers
- Technical Liaison
- Management
- Customer Satisfaction
- Building Relationships
- Application Lifecycle Management
- Team Leadership
- Cellular Communications
- Support Documentation
- Collections
- User Acceptance Testing
- Call Centers
- Reference Data
- Cross-Functional Team Leadership
- Business Analysis
- Billing Process
- System Deployment
- Client Liaison
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