Adam Franklin

Technical Director @Eclipse Wholesale

Gateshead, GB

Creator and maintainer of our channel partner portal \"ESS\". Responsible for Eclipse internal systems, our connectivity and voice products and for our billing operations.ESS allows ours partners to- View inflight orders- View details of live broadband services, including site details, key dates, service status, on-net status, product options, username and password, IP addressing, order history and usage details- Run diagnostic tests and view troubleshooting information on broadband services- Broadband and FTTP availability checks for Zen and CityFibre- Live leased line / Ethernet pricing (ITS, CityFibre, Gamma, Zen)- Online Leased Line Ordering- Real time ordering of Zen ADSL / FTTC / g.Fast / SOGEA / FTTP products- View details of mobile services- View rated call statistics and itemisation- Perform mobile SIM swaps- Add and Remove mobile call bars.ESS also automates business functions to improve efficiency and accuracy. ESS is currently integrated with many of our suppliers such as Zen, Gamma, ITS, CityFibre, Giganet and Unionstreet.Coming soon: Voiceflex SIP provisioning / diagnostics, Ethernet provisioning updates, broadband fault reporting, white labled end-user / sub-reseller portal solution.