Adam Schneeberger

About Adam Schneeberger

In 2018, a pivotal career conversation helped me identify what truly drives me: making a positive impact on others and helping them reach their full potential. My passion lies in fostering growth, whether by guiding clients to success or coaching colleagues and new hires to improve. I find fulfillment in making people feel comfortable, understanding their unique needs, and exceeding their expectations.This passion led me to build and lead onboarding programs as an Onboarding Manager and later as a Learning & Development Manager, where I designed personalized onboarding for hundreds of new hires globally. I loved creating a welcoming environment that empowered new employees to excel in their roles and make a difference for their clients.However, I missed the direct connection with clients and the dynamic challenge of understanding their evolving needs, which brought me back to Customer Success. I now combine my expertise in technology, client relationship management, and my drive to provide meaningful value, helping businesses grow and succeed. For me, success is not just about achieving goals—it\'s about making a real difference in people’s lives, both personally and professionally.Outside of work, I\'m a proud dog dad, an avid audiobook listener, and a recovering gym rat. I enjoy playing tabletop games, immersing myself in medieval fantasy, and following Cleveland sports. These personal interests keep me grounded and fuel my drive to continuously improve both professionally and personally.With me on your team, you get not only a proven Customer Success Manager but also a dedicated team player who quickly masters new skills and actively shares knowledge to elevate everyone around me. I’m driven to make a positive impact and help the whole team achieve success.

Experience

1. Senior Customer Success Manager

   Acquia

   Nov 2022 — Present

   I’m a Customer Value professional in SaaS for eCommerce, dedicated to driving growth and retention for a leading Customer Data Platform (CDP) through data-driven campaigns and actionable insights. Passionate about elevating customer engagement and delivering measurable, impactful results for eCommerce brands.Achievements:I earned President’s Club by achieving over 100% retention through proactive issue resolution, risk mitigation, and building strong client relationships.I secured $907k in renewals initially forecasted as at-risk by leading effective QBRs with executive sponsors, showcasing value, and executing tailored success plans.I consistently exceeded 100% of KPI goals by identifying ARR growth opportunities, recovering at-risk renewals, and delivering high-impact QBRs.I streamlined the QBR preparation process by developing a centralized resource for customer decks, reducing prep time, and enhancing presentation quality.

Education

• University of Mount Union

  Bachelor of Business Administration (BBA)