Adam V.

About Adam V.

Accomplished Sales and Partnership Manager with over 12 years of experience. Top sales performer bringing in 75% over quota, closing an average of 100 deals per month, and closed a top tier customer for $1-2m of monthly revenue. Skilled in B2B and B2C sales, eCommerce, CRM, SaaS, and business development. Recognized by management as a bottom-line oriented manager with a creative approach and exceptional negotiating, leadership and team building skills.

Experience

1. Enterprise Customer Success Manager

   SPINS

   Jan 2023 — Present

   Manage a portfolio of enterprise-level CPG clients, providing expert guidance and support to help them achieve their business goalsDevelop and maintain strong relationships with key stakeholders within each client organization, including executives, marketing teams, and sales teamsCollaborate closely with clients to understand their business objectives and challenges, and provide tailored recommendations and solutions to help them succeedUse data and analytics to track client usage and performance, and identify opportunities for increased engagement and adoption of your company\'s products and servicesWork cross-functionally with internal teams, including sales, product, and engineering, to ensure that clients receive the highest level of service and supportServe as an internal advocate for your clients, communicating their needs and feedback to relevant stakeholders to drive product development and innovationProactively identify and mitigate client issues, working with internal teams to provide timely and effective solutions that meet client needs and drive satisfactionDrive upsell and renewal opportunities, working closely with sales teams to close new deals and renew existing contractsTrack and report on key customer success metrics, including client retention, satisfaction, and revenue growth, and use data to drive continuous improvement in the customer success function.

Education

• Fashion Institute of Technology

  Bachelor of Science, Textile Development and Marketing

  2009