Adam Mann
its Service Desk Team Leader @Ricoh UK
Signup · Get unlimited contacts
WORK HISTORY
its Service Desk Team Leader @Ricoh UK
Northampton, GB
Managing the ITS Service Desk for a select set of dedicated client base for their IT requirements
EDUCATION
University of Northampton
HND, Digital film making
SKILLS
ABOUT ADAM MANN
Video ProductionDOP/Editor/Cameraman/Director/Producer (short film: Speechless)- 2nd place winner 2011 film festCameraman (short film: Broken Trust)DOP/Cameraman (short film: One Last Hit)Music Video Director (Hanging Doll)Video Editor (Various Productions)Experience and Qualifications2 years as a team leader, covering 3 teams simultaneously18 years in customer service and managing customer expectations16 years in IT – Support and maintenance (Both Windows and Mac)6 years in sales and aftercare11 years working with video and multimedia production (Both commercial and commissions)Core SkillsGreat ability to adapt and learn in a fast-paced environment. Proven ability to manage multiple teams in a department simultaneously.Great organisational and time-management skills.Excellent communication skills, both written and verbal.Excellent results in problem solving and conflict resolution.Proven ability in troubleshooting IT/PC issues.Knowledge of ITIL methodology.Additional information and skillsCMI level 3 apprenticeship for Team leader / SupervisorDisclosure Scotland checked (CRB/DBS checked)Equitrac 4/5 Global Scan NX 1.5 & 2 Papercut Streamline NX 2 & 3 MCP – Windows XPMCSA | 2005 – 2005 MS Windows 7/10MS Azure 1st Line supportmacOSiOS / iPad OSSpecialties: ITMedia / Filmmaking / Video productionApple Mac Hardware and software
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.