Adam Lipsky

About Adam Lipsky

I transcend the role of a conventional operations leader, emerging as a strategic…

Experience

1. Senior Manager, Strategy and Program Management

   Capital One

   Jan 2022 — Present

   In this role, I oversee a dedicated team of about 5 direct reports, bolstered by the additional support of 20 process and data analysts. I am tasked with managing program-specific budgets and administering a division-level initiative that commands a $3M budget, carefully allocated for vendor costs and associate resources. Spearheaded digital transformation for Commercial Bank client account openings, reducing process from 7 days to 1 day. Developed and implemented web-based phone system for client-facing teams, maintaining service continuity during remote work transition, reducing wait times by 20%. Led transition of 200+ paper documents to digital forms, cutting data exchange time by 40%, enhancing data security by minimizing email exchange of sensitive information.

Skills

• Peoplesoft
• Business Strategy
• Inventory Management
• Query Designer
• Project Implementation
• Business Intelligence
• Excel
• Salesforce.com Administration
• Query Writing
• Powerpoint
• Database Management
• Training
• Project Management
• Business Process Design
• Salesforce.com
• Wiring Diagrams
• Software Development Life Cycle (Sdlc)
• Business Requirements
• Tableau
• Access
• Strategic Planning
• Microsoft Excel
• Customer Service
• Customer Relations
• Infopath
• Ps Query
• Analytics
• Data Mining
• Analysis
• Purchasing
• Project Planning
• Strategy
• Salesforce.com Implementation
• Crystal Reports
• Business Process Integration
• Microsoft Access
• Requirements Analysis
• Software Project Management
• Data Analysis
• Management