Adam Kraimer
Operations Strategy Leader | Process Improvement | Customer Experience (CX) | Project Management
- Role
- Business Process Consultant at Great American Insurance Group
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Adam Kraimer
Dynamic leader with 8+ years of experience in contact center operations, project & people management, process improvement, and customer service strategy.Passionate about delivering top-tier customer experiences, solving business problems at the intersection of people & technology, collaborating with internal/external partners to drive enterprise initiatives, and leading high-performing teams.Outside of work I am a new father, avid traveler, amateur home chef, cyclist, nature enthusiast, pickleball player, and dog owner.
Experience
Business Process Consultant
Great American Insurance Group
Apr 2024 — Present · Cincinnati, OH, US
Lead process improvement initiatives in support of the Specialty Equipment Services (SES) division of Great American Insurance Group- Optimize Business Operations areas including Contact Center service & experience delivery; primary focuses include enhancing reporting, training, quality assurance, colleague handling procedures, and tools/technology.
Education
University of Cincinnati College of Arts and Sciences
BS, Psychology
2012 — 2017
University of Cincinnati Carl H. Lindner College of Business
BBA, Marketing
2012 — 2017
École des sciences de la gestion (ESG UQAM)
Business Management & Marketing
2016 — 2016
Skills
- Community Outreach
- Leadership
- Event Planning
- Social Networking
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Team Leadership
- Communication
- Group Development
- Microsoft Powerpoint
- Conflict Resolution
- Organization
- Team Building
- Marketing
- Community Engagement
- Writing
- Psychology
- Customer Service
- Social Media
- Group Facilitation
- Time Management
- Strategy Development
- Teamwork
- Critical Thinking
- Group Dynamics
- Microsoft Office
- Group Interaction
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