Adam Kornak

About Adam Kornak

As a Sr. Managing Director of Customer Success, Data & AI at Microsoft, I lead a team of experts who help our clients achieve their digital transformation goals using cutting-edge technologies and solutions. With over 20 years of experience in the technology industry, I have a proven track record of delivering value-added products and services, increasing market share, maximizing profitability, and fostering C-level customer partnerships.My passion is to create a culture of innovation and excellence, where individuals are motivated to maximize their potential and collaborate across functions and regions. I have successfully built and led teams that have exceeded revenue, profitability, and customer retention goals in various sectors, including manufacturing, industrial, automotive, and aerospace. I am also a published author and speaker on topics such as cloud, mobile, IoT, and predictive analytics.

Experience

1. Sr Managing Director, Cloud & Ai Manufacturing Leader

   Microsoft

   Jun 2022 — Present · Chicago, IL, US

   Strategic and results-driven Senior Director of Customer Success specializing in both manufacturing and Data & Artificial Intelligence (AI). I bring a unique blend of expertise in customer success strategies tailored to the manufacturing industry, coupled with a deep understanding of how data and AI can be leveraged to enhance customer experiences. With a proven track record in driving customer satisfaction, retention, and revenue growth, I excel in leading cross-functional teams to deliver impactful solutions at the intersection of manufacturing and cutting-edge technologies. My key strengths in this role are:• Data and AI Integration: Leading a team of cloud architects who successfully integrated data and AI technologies into customer success strategies, unlocking valuable insights to drive personalized customer interactions, predictive analytics, and proactive issue resolution. • Strategic Leadership: Directly managing teams in the creation and execution of customer success strategies that align with organizational objectives, and exceeding profit and revenue attainment budgetary goals by over 30% YoY.• Manufacturing Excellence: Extensive experience in developing and implementing customer success initiatives specific to the manufacturing sector, optimizing processes, and fostering strong client relationships.• Revenue and Profitability Excellence: Applied a data-driven approach to continuously refine customer success processes, resulting in measurable improvements in key performance indicators and customer loyalty. My teams have exceeded profit and revenue budget goals by 130% yearly.

Education

• Harvard University

  Course Publication, Computer Science

• Northern Illinois University

  BS, Management Information Systems and Finance

Skills

• Management
• Enterprise Software
• Sales & Marketing Leadership
• Sales Management
• Channel Partners
• Data Center
• Business Alliances
• Strategic Partnerships
• Business Intelligence
• Sales
• Wireless
• Business Development
• Solution Selling
• Business Strategy
• Go-to-Market Strategy
• Crm
• Managed Services
• Program Management
• Mobile Technology
• Leadership
• Channel
• Enterprise Mobility
• Strategic Alliances
• Byod
• Demand Generation
• Account Management
• Strategy
• Telecommunications
• Management Consulting
• Mobile Devices
• Product Marketing
• New Business Development
• Sales Enablement
• Cross-Functional Team Leadership
• Marketing Strategy
• Consulting
• Direct Sales
• Partner Management
• Competitive Analysis
• Software Industry