Adam Judd
Customer Operations Team Lead @Marshmallow
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WORK HISTORY
Customer Operations Team Lead @Marshmallow
London, GB
Lead and motivate a team of Customer Retention Executives to consistently exceed key performance metrics in a contact centre environment.• Coaching team members and supporting them in the development of their knowledge and skills.• Serve as an escalation point for resolving customer complaints, ensuring timely and effective resolutions with positive outcomes.• Utilise management information (MI) data to identify trends and optimize individual and team performance.• Conduct quality assurance reviews, providing actionable insights to improve service delivery and efficiency.
EDUCATION
University of Hertfordshire
Bachelor of Science, Sports Therapy
Peter Symonds College
Sport & PE, Human Biology, Geography, ICT
SKILLS
ABOUT ADAM JUDD
I am a results-driven professional with extensive experience in customer service, team…
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